Lidya Group Call Center provides uninterrupted service throughout the country

Lidya Group, the leader of the digital printing industry, continues to break new ground in the industry. Lidya Group Call Center, which closely follows the technology, provides service on Monday-Friday weekdays between 09:00 - 17:00 on 0850 800 06 00. Lidya Group, which has tens of thousands of active customers and installed devices, provides uninterrupted service throughout the country from its Call-Center.

Aykut Savbol, Deputy General Manager of Lidya Group, who is in charge of services of Lidya provides information about the Call Center, said:

“We have used the advantages of our call center in the cities where we have 5 different offices throughout our country and the call center specific to the region in the past years. We have benefited from local call centers in many aspects such as getting to know our customers better, being able to produce tailor-made solutions, getting to know the region better, and thus routing advantages. A central call center was required for our customers to be able to reach Lidya Group from all over Turkey with a single number, measuring many parameters from the number of rings to the detection of lost calls, recording the calls and the quality of the conversations with the customer, and for the feedback process. Based on this, Lidya Group made the necessary infrastructure investments quickly and realized the purchase of a digital switchboard and the integration of the switchboard into the SAP ERP system. Thus, all Lidya customers in Turkey can access service, sales and finance operations from a single number. In this respect, the call center makes a very valuable contribution to increasing customer satisfaction.” said.

We fulfills all kinds of demands of our customers in the shortest and most accurate way

Nuri Can Muti, Lidya Group Technical Service Manager, gave information about the operation of the Lidya Group Call Center and said:

“In order to fulfill all kinds of demands of our customers in the shortest and most accurate way, we provide management much more quickly and effectively via our Call Center employees, who are the main point of all our processes. Our goal in 2022 and beyond is to maximize the efficiency of our team and continue to assist all our customers as soon as possible.” he said.